TERMS & CONDITIONS

WARRANTY 

We offer a lifetime warranty on all craftsmanship on our smokers, grills & fire pits. This does not include normal wear and tear or damage due to weather.  If you have any problems with the construction of your product, please email us at info@ghostfiregrills.com 

CANCELLATION POLICY

All cancelled orders are subject to a 10% cancellation fee, and any orders for all Grills, Smokers & Trailers are subject to a 50% restocking fee (restocking fees will only apply to orders once we have begun fabrication). There are no refunds or cancellations on completed products or completed orders.

SHIPPING POLICY

We will deliver Grills, Smokers & Trailers to customers within 100 miles of our zipcode free of charge. This delivery option is a courtesy to local customers and is dependent on our schedule for delivery dates/times. Customers are welcome to pick-up their orders at our facility once completed, during normal business hours (unless otherwise posted).

FREIGHT & DAMAGED GOODS POLICY

In the event your item arrives damaged, it is important that you note it on the Bill of Lading before signing it. You must then call or email us immediately, as time is of importance in filing a claim: 443-609-4494 or info@ghostfiregrills.com.

If the item is damaged beyond repair, refuse the shipment and DO NOT SIGN ANYTHING. Once it is back at our facility, we will either repair it or replace it. It is extremely important that any damage is noted on the Bill of Lading at delivery, otherwise this virtually eliminates any recourse with the carrier for a claim. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the BOL. By signing the proof of delivery you accept ownership of the property in its current condition.

All Freight shipments will require access for a semi-truck and trailer to deliver. If you live in a limited access area or outside of the delivery area, it may be necessary to pick your product up at the nearest freight terminal. We will not be responsible for additional fees or compensate for deliveries in these areas. If this is a concern in your area, your sales representative will be glad to discuss this with you before the item is purchased.

After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it's extremely important to provide your main contact number at the time of check out. For freight shipments going to a residential address, the shipping company will call you the day the freight are delivered at the local terminal to schedule a delivery appointment. All residential freight requires an appointment to be delivered. Oftentimes, the estimated delivery date on the website will be incorrect because of the appointment policy. Do not make arrangements to stay home to accept delivery until the shipping company calls you to set an appointment. Residential deliveries will include lift gate service, this platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property.